General Terms & Conditions

Before submitting your Request to Reserve for your selected tour with Cupid's Trails, we urge you to read and understand the terms and conditions that apply to your booking.

When you submit your Request for Reservation, for your chosen tour, via the website www.cupidstrails.com.au ("the Website") you agree to the terms and conditions set out herein and in effect are entering into an agreement as provided herein.

This agreement shall be between you; the first named person / primary contact on the booking plus all persons on whose behalf this booking is made and the owner of the Cupid's Trails website; Xalt Ventures Pty Limited (ACN 673 983 189), ("XALT", "We", "Us", "the Company"). Before making the booking, you must ensure that each traveller named in the booking is informed of these Terms and Conditions.

If you are a Traveler named in a booking made by a Primary Contact, you agree that the Primary Contact may amend or cancel the booking on your behalf and you will thereafter be bound by their actions, unless you notify us in writing that are not authorised to do so.

Xalt Ventures Pty Limited sells tour packages ("Tour/s") including ancillary services such as travel, accommodation and other leisure activities but excluding airline tickets and/or air-travel related services. Xalt Ventures Pty Limited is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation or other activities described on this website ("Travel Products") that collectively make up a Tour. Xalt Ventures Pty Limited acts as your agent in making the arrangements with third party suppliers who provide Travel Products as principals ("Suppliers"). Xalt Ventures Pty Limited is not the agent of any such Supplier. You will also be subject to the terms and conditions of any Supplier in addition to these terms and conditions.

In order to purchase any product or service available on the website you; the primary contact, needs to be a registered user of the Website. When registering, you must provide Personal Information (as this term is defined in the Privacy Act 1988 (Cth)) including your first and last name, and a valid email address. You agree to provide accurate and complete information and to keep this information current. Your information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy which, along with our Terms & Conditions are available on our website without restriction of having to register with us. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately at enquiries@cupidstrails.com and address your email to the Head of Operations – Cupid's Trails. We are not liable for any unauthorised use of your account.

If you are the Primary Contact and providing us with the personal information of your travel partner, such as when you make a booking as a couple, request visa support services or provide details of an emergency contact or medical conditions, you must ensure that you inform these persons of the information that you intend to provide to us, and that those you represent are aware of the content of our Privacy Policy and consent to the disclosure of their personal information to us.

You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

By making a purchase through the Website you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the Website or to sign up as a user of the website.

We reserve the right to change, alter, vary or amend the Website at any time. We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other content contained in your account. In the event that this occurs you will still be entitled to access those Tours that you had previously purchased through the Website.

You will be required to pay a deposit for your booking to be confirmed after you have submitted your request to reserve. You are required to pay a deposit of 30% of the value of the package selected unless otherwise stated in our acknowledgement of your request to reserve. If your booking is made within 58 days of the tour commence date then the full amount is payable at the time of booking. Deposit amounts may vary for selected trips and special campaigns that may be run by us from time to time, as set out in and subject to the Special Conditions.

If we accept your booking, we will issue you with a booking confirmation invoice via email and details required for payment will be loaded on your "my tours" section of your account. A contract will exist between you and us from the date we receive your first deposit. If you book within 58 days of tour commencement the contract will exist when we accept your payment. If for any reason we do not accept a booking and a payment has been made, then this will be promptly refunded.

Please refer to your booking confirmation invoice for details regarding final payments, including how to make the payment. Payment of the balance of the trip price is due 45 days before the tour commencement date, except if otherwise set out in any Special Conditions.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 3 days after the reminder, you will be deemed to have cancelled your booking and you will be responsible for any cancellation charges that we may incur.

The prices of our Tours are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. The Price offered to you upon acknowledgement of your request to reserve will be the price you can lock in by making required payments in time.

Any changes to pricing or discounts that may become available after we have confirmed your booking will not apply to your booking. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in clause 9 (Cancellation by You).

The most up to date pricing is available on our website. Prices are based on currency exchange rates at the time of publication; note that prices may vary depending on which currency the booking is made. We endeavour to ensure that all pricing as well as other information on our website is accurate. We reserve the right to amend advertised prices at any time prior to us sending your booking confirmation invoice when we acknowledge your request to reserve. If you have made a payment prior to us sending your booking confirmation invoice which contains amended prices, then you can give us notice within 7 days to cancel your booking in which case we will refund you in full. If you do not provide this notice you will be deemed to have accepted the revised price.

We reserve the right to impose surcharges up to 58 days before departure due to unfavourable changes in exchange rates, fuel surcharges imposed on us, increases in airfares or other transportation costs outside our control, or increases to government taxes, levies, permits or charges. In such instances we will absorb increases up to 5% of the selected and confirmed tour price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. Please note that a surcharge may be applied to a purchase made by credit card.

If you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only be effective when we receive written confirmation from you that you wish to cancel. If you cancel a trip:

Our tours will commence on the stipulated date once the tour has been fully paid for unless otherwise terminated in accordance with these Booking Conditions. In the event that we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a refund, unless your trip is cancelled due to a Force Majeure Event (as defined below in clause 11) in which case your rights are set out in clause 11.

We will not be responsible for any incidental expenses that you may have incurred including but not limited to visas, vaccinations, travel insurance or non-refundable flights resulting from our cancellation under these Booking Conditions.

Prior to your trip's commencement — In addition to the cancellation rights set out above:

Information about offers on the Website may be based on material provided by our service providers. We do our best to verify the information provided to us by these service providers, but we cannot guarantee its accuracy on all occasions. You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by Suppliers. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase. All imagery and video on the Website are for representational purposes only.

Your Tour booking confirmation will be accessible via your account with us.

The Booking Confirmation you are provided for the Tour/s you purchase is redeemable for the specified offer. The relevant supplier(s), not Xalt Ventures Pty Ltd, are, individually and separately the sellers of the respective Tour crafted by us. Whilst we try (as much as possible) to ensure that we only promote those Suppliers who we feel will provide good service to you, we make no guarantee, warranty or representation regarding the standard of any services to be provided.

Booking confirmations cannot be exchanged or redeemed for cash. Unless specifically stated otherwise, Tours cannot be combined with any other gift certificates, Tours or promotions. Not valid in conjunction with any other offer or on existing reservations. Any unused portion of the Tour is non-refundable and cannot be exchanged for other services or cash.

We are not responsible for lost or stolen booking confirmations or fraudulent use of the booking confirmation's unique reference number.

The booking confirmation will expire on the date indicated on the Tour booking confirmation. Expired purchases are non-refundable in whole or part. Once expired, purchases are no longer valid and will not be honoured by the Supplier.

Any Terms and Conditions of the Supplier will always apply in addition to any specific terms of the offer stated by Xalt Ventures Pty Ltd. For example, if a Supplier is not open on certain days, the Tour will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a Tour on account of the Supplier's usual terms and conditions.

Unless the offer specifically provides otherwise, offers must be used over one continuous period and Tours cannot be split. For example, if a Tour entitles you to four nights at a resort, those four nights must be used consecutively - you cannot use two nights over one period, and then two nights over another.

Prices are based on US dollars (can be viewed in AUD, GBP, EUR & NZD) and are correct at the time of printing and are subject to change without notice. The price that is applicable at any time is that which is quoted at that time by our internal systems.

In the event of a change in itinerary (due to safety or events outside of our control) which results in cancellation or change fees in respect of parts of your travel we will notify you as soon as practicable. You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Moving booking to an earlier date:

Xalt Ventures Pty Ltd endeavours to ensure that all prices listed on the Website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in Supplier rates, the Company reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the travel products acquired have been paid for in full, to reflect such cost increases passed onto Xalt Ventures Pty Ltd.

Xalt Ventures Pty Ltd reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the travel products acquired have been paid for in full.

We strongly urge and recommend that you purchase appropriate travel insurance for all travellers after committing to any of the tours detailed on our website. As an incentive to encourage this, upon providing us proof of insurance taken we will arrange to provide you with a bonus of spending money at destination. The amount of this bonus will change from time to time entirely at our discretion, but will be clearly stipulated on the tour details on our website.

A visa does not guarantee you entry to a country or permission to remain in it. Some countries may refuse entry because of your health, condition, or other circumstances or for other reasons, or may detain, expel or repatriate you. It is your responsibility to find out about applicable entry and other requirements of overseas countries you are intending to visit. These things are not our responsibility.

It shall be your responsibility to be aware of the safety, local conditions and issues that may exist at your travel destination. We recommend that you contact the relevant Department responsible to issue travel warnings in your country for current travel advice. Xalt Ventures Pty Ltd accepts no liability in this regard.

You could also additionally check with the embassies or consulates or any other authorities of your own country to obtain their advice regarding the country to which you intend to travel for any health, entry or visa requirements that are applicable and you should make the appropriate disclosures as required. A failure to disclose a health condition may result in the applicable country refusing you entry, or in you being detained, expelled or repatriated from it.

Xalt Ventures Pty Ltd and/or its servants and agents accept no responsibility if you are refused entry into the country / countries of your destination. Xalt Ventures Pty Ltd and/or its servants and agents are not liable for any expenses, costs liabilities or loss incurred in relation to such matters. You agree to not hold Xalt Ventures Pty Ltd including its servants and agents responsible for any such refusal.

Xalt Ventures Pty Ltd and/or its servants and agents are not responsible for any disclosures of a health condition made by other suppliers who provide services on the holiday or for the acts of any governmental instrumentalities of the countries connected to your holiday.

You are responsible for all information provided when we assist you with your visas, entry, health and other requirements and any documents required by laws, regulations, orders and/or requirements of countries visited. The Company and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.

All information not originating from us, such as reviews, comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the website are the sole responsibility of the person from whom such content originated. You understand that we do not control and are not responsible for content made available through the website or social media unless it originates from us. Consequently, by using the website you may, contrary to this agreement and our intentions, be exposed to content that you find offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the website at your own risk.

In the absence of its own negligence neither Xalt Ventures Pty Ltd nor any agent or affiliate shall be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence, delay or from the act, error, omission, default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Neither Xalt Ventures Pty Ltd nor any agent or affiliate is responsible for any criminal conduct by any third parties.

All bookings agreed to be made by Xalt Ventures Pty Ltd with the provider of any transport or other services are subject to the terms and conditions imposed on such Suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.

Xalt Ventures Pty Ltd does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of suppliers. Neither Xalt Ventures Pty Ltd, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom Xalt Ventures Pty Ltd, its agents or affiliates have no direct control.

Neither Xalt Ventures Pty Ltd nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.

Neither Xalt Ventures Pty Ltd nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your holiday. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.

Neither Xalt Ventures Pty Ltd nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, and state of health, condition or circumstances. Every effort is made to ensure website accuracy at all times. However, Xalt Ventures Pty Ltd cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.

Xalt Ventures Pty Ltd designs and arranges your Tour, which will be made up of tour components provided by other suppliers.

Xalt Ventures Pty Ltd bears no responsibility as an intermediary and cannot be held responsible in case of damage caused to you by any of our suppliers, caused by you to our suppliers. You therefore commit to indemnify and hold harmless Xalt Ventures Pty Ltd against all damages or claims made by you. The above provisions do not apply to benefit Xalt Ventures Pty Ltd if the cause of the loss or claim against Xalt Ventures Pty Ltd arises directly as a result of a breach of any of these terms by Xalt Ventures Pty Ltd.

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them.

The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we have not reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.

The standard of service in your holiday is based on various factors and neither Xalt Ventures Pty Ltd nor its servants or agents represent or guarantee the standard or fitness for purpose of the accommodation or services provided.

We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the Supplier, by keeping your Tour Custodian aware of the issue and by notifying us immediately via email: enquiries@cupidstrails.com

If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the service provider to resolve it) directly to Xalt Ventures Pty Ltd within 30 days of return to your home country.

We have no liability (including for loss or damage) for any act, omission or default, whether negligent or otherwise of any merchant. If you wish to make a complaint in respect of a Supplier, you must email that complaint to: enquiries@cupidstrails.com

Notwithstanding the nature of the complaint, Refunds will only be provided in accordance with our Refund Policies described in clauses 9, 10 & 11.

We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

Other trademarks used on the Website that belong to third parties are used with their consent and remain the intellectual property of that party.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services we provide.

Subject to relevant laws, if we merge, sell or otherwise change control of our business or this Website, we reserve the right, without giving notice or seeking consent, to transfer or assign your Personal Information, content and rights that we have collected from you and any agreements we have made with you.

As a condition of registering for cupidstrails.com.au, you consent to us sending you Administrative Emails and Promotional Emails. In this document: 'Administrative Emails' involve details of account activity and purchases you have made, 'Promotional Emails' consist of product information and new offers. You may choose to opt-out receiving promotional emails anytime by simply replying "unsubscribe" to any such emails.

This agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria.